AIA Vietnam has been recognized as one of the Top 10 Pioneering FIFs for People’s Life in Vietnam 2025–2026 and honored with the title of “Leading Life Insurer in Health-Focused Products” at the Golden Dragon Awards 2026, organized by The Vietnam Economic Times.
This marks the 12th time AIA Vietnam has received this prestigious award, recognizing the company’s ongoing efforts to support Vietnamese people in living healthier, longer, and better lives.
This year’s award acknowledges AIA Vietnam’s outstanding contributions to developing health-focused insurance products, services, and solutions, while continuously enhancing customer experience and promoting sustainable development in Vietnam.
Over the years, AIA Vietnam has gradually evolved from its traditional role as a payer in the insurance industry into a trusted partner accompanying customers on their journey toward healthier living, proactive healthcare, and long-term financial protection. This transformation reflects AIA Vietnam’s long-term commitment to helping communities live Healthier, Longer, Better Lives.
This commitment has been brought to life through AIA Vietnam’s increasingly comprehensive ecosystem of products, services, and healthcare solutions. One of the most notable initiatives is AIA Vitality – a holistic wellness program based on behavioral science that encourages customers to maintain healthy lifestyles through regular exercise, balanced nutrition, health screenings, and daily health tracking. Through a points-based rewards system and practical wellness benefits, AIA Vitality helps customers build sustainable healthy habits and become more proactive in caring for their own health and that of their families.
In addition, AIA Vietnam continues to pioneer innovative healthcare services to enhance the customer experience. Among them is Medix Medical Partner, delivered in collaboration with Teladoc Health – one of the world’s leading virtual healthcare providers. The service supports customers throughout their cancer and critical illness treatment journey, from diagnosis and second medical opinions to treatment planning and recovery support.
To further enhance healthcare services for customers with health insurance coverage, AIA Vietnam has established a nationwide network of nearly 500 affiliated hospitals and medical facilities, enabling customers to conveniently access cashless hospitalization and high-quality healthcare services. The network will continue to expand in the coming years to improve accessibility for customers across more provinces and cities.
AIA Vietnam has also introduced the Appointment Booking 2.0 service to help customers proactively access quality healthcare services. Through a dedicated hotline and an affiliated hospital network, customers can receive consultation support and schedule medical appointments tailored to their needs, helping them save time and improve their healthcare experience amid rising demand for medical services.
Alongside its healthy living initiatives, AIA Vietnam continues to develop comprehensive health insurance solutions for individuals and families, including Bùng Gia Lực Health Insurance, AIA – Khỏe Bình An, and Critical Illness Protection 2.0. These products are designed to enhance healthcare benefits, support customers in proactively protecting themselves against health-related financial risks, and help families build a sustainable foundation for healthy living.
AIA Vietnam also continues to invest heavily in digital technology to enhance customer experience, especially in claims services. Currently, 100 per cent of AIA Vietnam customers can submit insurance claims online via the AIA+ application, reducing processing time and improving convenience. With just an internet-connected device, customers can complete an online claims request in approximately five minutes. Notably, around 90 per cent of eligible claims are processed within 24 hours – one of AIA Vietnam’s key efforts to leverage technology to simplify service processes, improve transparency, and enhance the customer experience.
Mr. Nguyen Quang Duy, Chief Marketing and Partnership Distribution Officer, AIA Vietnam, shared: “The Golden Dragon Award is meaningful recognition of AIA Vietnam’s continuous efforts to enhance customer experience and promote healthier living within the community. In the years ahead, we will continue investing in technology, services, and comprehensive healthcare solutions to accompany Vietnamese people on their journey toward healthier, longer, and better lives.”
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