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At a series of events held on October 14 during the “HCM City Innovation and Digital Transformation Week 2022”, with the theme “Digital Transformation - New Driving Force for the City’s Development”, the Asia Commercial Bank (ACB) officially launched the new generation AI BOT intelligent virtual assistant, which applies artificial intelligence technology. With intelligent interaction ability, self-learning ability, continuous development, and an ability to understand and recognize emotions, the AI BOT will offer support to ACB’s millions of customers.