Vietnam Technological and Commercial Joint Stock Bank (Techcombank) has been named the best bank in Vietnam by US-based financial publication Global Finance, at its 31st annual awards for the World’s Best Banks.

 The Global Finance World’s Best Banks awards are widely regarded as one of the most prestigious awards in the global banking industry and an internationally recognised endorsement of achievement and quality. Winners are selected by the editors of Global Finance after extensive consultations with corporate financial executives, bankers, banking consultants, and analysts throughout the world.

 Techcombank was named the ‘Best Bank in Vietnam’ in recognition of its consistent excellence across financial and operational performance, customer offerings and experiences, technology innovation and infrastructure and positive environmental and social impact.

 In 2023, Techcombank achieved high profitability and balance sheet strength, while continuing to apply a sharp focus on meeting customer’s needs. The bank maintained one of the leading positions in the industry in terms of average return on assets (ROA) over the past 5 years.

Along with outstanding business results, Techcombank launched cutting-edge customer value propositions, such as its unique Auto-Earning solution, further enhanced its top-rated mobile banking apps for retail and business customers and deepened its use of cloud-based data analysis and artificial intelligence to deliver better, more personalized customer experiences, including to help customers manage their finances.

Thanks to continuous efforts, Techcombank has become a highly digitalized bank. About 96% of the bank's retail banking transactions are performed online, and the bank's digital banking platform receives an average of approximately 50 logins per customer each month.

“Banking has reached another watershed moment with the debut of generative artificial intelligence, which promises to rewrite the industry playbook”, Mr. Joseph D. Giarraputo, founder and editorial director of Global Finance, stated. “In this ever-changing environment, the Best Bank Awards recognize the financial institutions that offer the broadest range of services, long-term reliability, and technological innovation”, he added.

The award also recognised Techcombank’s efforts to recruit and develop Vietnamese and international talent, building over the years a diverse, skilled, and engaged workforces.

In Techcombank’s 2023 Employee Engagement Survey (EES), the Bank scored 82% for Employee Engagement, 87% for Employee Enablement and 77% for Employee Effectiveness. These strong results place Techcombank in the top 9% of companies in Asia Pacific region for Employee Effectiveness and the top 14% for Engagement and Enablement.

This demonstrates that the Bank is headed in the right direction, building a strong culture with capable and highly engaged people who share the same values, are loyal to the organization and dare to step out of their comfort zone for self-development.

“We are honored and humbled to be recognised as the Best Bank in Vietnam by Global Finance for the first time. Despite economic headwinds, Techcombank has achieved a new level in terms of sustained balance sheet strength, asset quality, and profitability, while continuing to place ‘customer need’ at the heart of everything that we do”, Mr Jens Lottner, CEO at Techcombank said.

“Our customer-centric strategy, empowered by our established market-leading digital capabilities, the bank delivered on its vision to Change Banking, Change Lives and is now ready to reach for even greater heights in the years to come”, he added.

Techcombank’s commitment to delivering long-lasting economic, environmental, and social benefits to Vietnam and uplifting its customers and the community to reach their full potential was also acknowledged by Global Finance.

In 2023, the Bank provided more green credit to sustainability projects in Vietnam than ever before, while also supporting social initiatives with donations reaching VND 148 billion ($5.9 million) and promoting healthy living and physical fitness through support for the Hanoi and HCMC Techcombank marathons.  

Techcombank is one of the largest joint stock banks in Vietnam, with a vision to Change Banking, Change Lives. The Bank pursues a proven customer-centric strategy in providing a broad range of retail and corporate banking solutions and services to help financially empower its customers.

Techcombank has 13.4 million retail and corporate customers, which it serves through a digital banking platform and mobile app, and an extensive network of transaction service outlets at locations across Vietnam.

The Bank’s ecosystem approach, co-created through partnerships in multiple key economic sectors, adds further scale and differentiation in one of the fastest growing markets in the world. Techcombank is rated A+ by FiinRatings, Ba3 by Moody’s and BB- by S&P, which is the highest among Vietnam joint stock commercial banks.