HCMC Public Administrative Service Center makes its official debut

The Ho Chi Minh City Public Administrative Service Center has been officially inaugurated at 43 Nguyen Van Ba street, Thu Duc Ward.

This is the city’s first centralized public administrative hub, consolidating the "one-stop" departments of various sectors and agencies into a single point of contact to better serve citizens and businesses.

According to Vice Chairman of the City People's Committee, Mr. Nguyen Manh Cuong, administrative reform has consistently been a core and continuous priority for the city. The goal is to improve service quality for the public and enterprises while enhancing the efficiency of state management.

To ensure the Center operates effectively, sustainably, and truly embodies the "one-stop destination" spirit where all city-level administrative procedures are centralized, Mr. Cuong requested that relevant agencies focus on several key tasks.

Specifically, the Office of the City People’s Committee will coordinate with the Department of Home Affairs and other departments to closely monitor the Center’s operations. They are tasked with providing timely support to resolve any arising difficulties, ensuring that the receipt and return of administrative results remain seamless and efficient.

The Department of Science and Technology, in collaboration with the City Digital Transformation Center and the Office of the People’s Committee, has been directed to urgently upgrade the IT infrastructure. This will ensure synchronized and smooth connectivity from the city level down to the ward and commune levels, in accordance with the approved scheme.

The Public Administrative Service Center will serve as the primary advisory body for city leadership on administrative reforms. It is expected to proactively research and propose solutions to improve processes through the application of information technology and digital data.

The city has set an ambitious goal to have 100% of administrative procedures processed regardless of administrative boundaries, and 100% of services for citizens and businesses available online.