May 10, 2024 | 20:27 GMT+7

Vietnam Streamlines Administrative Procedures, Aims for 100% Digital Resolution

Châu Vi -

Hanoi pushes for faster, more efficient online government services for citizens and businesses

In a significant move towards administrative reform, the Vietnamese government announced on May 10 that all administrative procedures will now be received and resolved on the Administrative Procedures Resolution Information System.

Deputy Prime Minister Tran Luu Quang's announcement is part of a broader effort to modernize and streamline government services across the country.

Enhancing Efficiency and Transparency

The move to a fully digital platform is expected to significantly enhance efficiency and transparency in administrative processes. By eliminating the need for physical paperwork and in-person visits to government offices, the system aims to reduce bureaucracy and save time and resources for both citizens and businesses.

While praising the efforts of ministries and localities in implementing administrative reforms, the Deputy Prime Minister acknowledged that there are still challenges to overcome.

He called for a renewed focus on reviewing and simplifying internal administrative procedures, particularly those related to business activities and citizen documents.

The Deputy Prime Minister outlined that all administrative procedures must be handled through the online system, synchronized with the National Public Service Portal.

Ministries and localities are urged to expand and improve online public services, putting people and businesses at the center of the process.

The government aims to digitize all records and results of administrative procedures, promoting the reuse of digital information and data. One-stop departments across the country will receive upgrades to their terminal equipment to meet the requirements of digitization and data reuse.

Collaboration for Success

The Deputy Prime Minister also stressed the importance of collaboration between different government agencies and stakeholders. He called on the Ministry of National Defense to complete the integration of online public services related to military service registration.

The Ministry of Justice was tasked with upgrading civil status registration software for use at representative agencies and the Ministry of Foreign Affairs.

A Vision for the Future

The Vietnamese government's push for administrative reform is a testament to its commitment to modernization and efficiency.

By embracing digital technology and prioritizing citizen-centric services, the government is paving the way for a more transparent and accessible administrative system.

This move is expected to have a positive impact on the ease of doing business in Vietnam, making it a more attractive destination for foreign investment.

Additional Measures

In addition to the key priorities mentioned above, the government is also taking several other measures to improve administrative efficiency. The government is redesigning administrative procedures and public services to make them more user-friendly and accessible.

The quality of service provided to citizens and businesses will be assessed on a monthly basis and published on the National Public Service Portal.

Model one-stop shops will be piloted in major cities like Hanoi, Ho Chi Minh City, Quang Ninh, and Binh Duong, with the aim of providing comprehensive administrative services in a single location.

A Brighter Future Ahead

The Vietnamese government's ambitious plan to digitize and streamline administrative procedures is a significant step towards a more efficient and transparent government.

While challenges remain, the commitment to reform is clear, and the benefits for citizens and businesses are expected to be substantial.

As Vietnam continues its journey towards modernization, these administrative reforms are likely to play a crucial role in driving economic growth and improving the quality of life for its citizens.

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