AIA (Vietnam) Life Insurance Company Limited ("AIA Vietnam") is proud to be honored at the Golden Dragon Awards 2025 with the title of Leading Life Insurance Health-Focused Product. This marks the 11th time AIA Vietnam has received this prestigious recognition, affirming the company’s strong focus on products and services that enhance public health and drive sustainable development.

The Golden Dragon Awards is an annual initiative organized by Vietnam Economic Times / VnEconomy / Tap chi Kinh te Viet Nam in coordination with ministries and local authorities to honor outstanding foreign-invested enterprises (FDIs) that have demonstrated innovation, improved service quality, and contributed significantly to Vietnam’s socio-economic development.

Pioneering health and wellness with comprehensive products and services

AIA Vietnam is one of the leading life insurance companies, pioneering the development of a health-focused ecosystem that supports customers’ physical, mental, and financial well-being. One of the key initiatives is AIA Vitality, a program encouraging customers to maintain healthy lifestyles through regular exercise, balanced diets, and routine health check-ups.

Additionally, AIA Vietnam collaborates with Teladoc Health, a global leader in telemedicine, to offer the Medical Companion Service, supporting customers throughout the diagnosis and treatment of cancer and critical illnesses.

AIA Vietnam also introduced Bung Gia Luc, a comprehensive health insurance solution designed for families to meet the rising demand for healthcare protection. The plan covers maternity, inpatient and day-case treatment, emergency care, and cancer treatment. Optional outpatient and dental care benefits are also available.

To further optimize the health insurance experience, AIA Vietnam launched its Digital Health Services (DHS) – a strategic initiative to enhance the claims experience and proactively care for health insurance policyholders. After nearly one year of implementation, AIA Vietnam has established a network of over 410 medical partners offering cashless hospitalization. This network will continue to expand to meet increasing customer needs.

In line with its commitment, AIA Vietnam continues to strengthen its solid financial foundation through efficient business operations and sustainable investment strategies, ensuring lasting value and financial protection for customers.

A 25-year journey of building financial strength

Throughout its 25-year journey in Vietnam, AIA Vietnam has placed customers at the center and committed to long-term partnerships. As of the end of March 2025, the company serves more than 1.6 million policyholders through a nationwide network of over 200 offices. AIA Vietnam has disbursed more than VND15 trillion ($600 million) in policy benefits and claims to date. Between 2022 and 2024 alone, AIA Vietnam settled more than 630,000 life insurance claims, disbursing nearly VND6 trillion ($240 million) — averaging over 200,000 claims and almost VND2 trillion ($80 million) in benefits per year.

With a current solvency margin ratio of 191 per cent and total assets of VND67.557 trillion ($2.7 billion), AIA Vietnam maintains a strong financial position to fulfill its commitments and ensure customer financial security.

Enhancing customer experience with digital innovation

Recognizing the importance of technology in enhancing customer experience, AIA Vietnam has invested heavily in digital solutions to develop a customer-centric digital ecosystem. One notable innovation is the AIA+ app, which allows customers to easily manage policies, monitor benefits, and update their information.

AIA Vietnam is among the top insurance companies to integrate artificial intelligence (AI) into its claims assessment process. Today, 100 per cent of AIA Vietnam customers can submit claims online through iClaim on the AIA+ app. Customers can complete claims in as little as five minutes with just an internet-connected device.

Despite ongoing market challenges, AIA Vietnam remains steadfast in its mission: to protect customers, inspire healthier lives, and build sustainable financial futures. This is the journey of Healthier, Longer, Better Lives that AIA proudly champions.