The Hanoi Public Administration Service Center has recently launched a trial run of an AI 19001009 Switchboard. 

This completely free service, available 24/7, helps reduce waiting times and increases convenience for citizens. This marks an important step in the digital transformation roadmap, enhancing the quality of service for the capital city's residents.

According to the Hanoi Public Administration Service Center, the AI Switchboard 19001009 is an application within the "AI Employee" system. This solution uses artificial intelligence to assist citizens and staff at the center in looking up information, guiding administrative procedures, and answering questions.

Citizens can interact with the "AI Employee" through various channels: the Chatbot on the website dichvucong.hanoi.gov.vn and the iHanoi mobile application, the 19001009 telephone switchboard, the switchboard on the iHanoi OTT application, self-service kiosks in the center's lobby, a smart reception robot in the reception area, and the Vedax AI Platform, ZeroChat, and ZeroPhone technology platforms.

Instead of having to queue or wait on the phone, citizens can quickly look up procedures via chatbot, AI hotline, or interact directly with kiosks or robots.