Major trends will emerge in artificial intelligence (AI) in Vietnam during 2022 as companies look to continue to leverage their digital edge for competitiveness, operational efficiency, and the creation of new revenue streams, according to IBM.

In IBM’s top 5, the leading trend is customer care using personalized virtual assistants. Virtual assistants became an important tool for large organizations and governments during the pandemic. As companies and governments continue to invest in cybersecurity, AI will play an even more important role in helping identify and respond to threats more effectively.

According to IBM, AI will take on a larger role in customer care in 2022.
AI is also expected to create a more sustainable future. As the pressure on businesses to apply sustainable business models increases, AI will play an important role in helping them achieve sustainability standards through better measuring, data collection, and accounting of carbon emissions. It will also help improve predictability and greater supply chain resilience for businesses.

When 5G connections become more popular, AI is expected to function as an assistance tool in the automation network dispatch cycle. AI is capable of rapidly triggering changes in the network to optimize network performance and reliability by applying machine learning and helping providers deliver optimal services with 5G networks.

In 2022, AI for IT operations (AIOps) will become popular. This will allow IT teams across organizations and businesses to diagnose problems much more quickly than manually. AIOps will also help businesses identify potential IT threats, thereby helping resolve problems from within.

The development of AI in 2022 will also focus on security purposes. For AI to continue to advance in these areas, companies and organizations need to make progress in winning greater consumer trust. According to IBM, the “fight” for consumer trust will take place on many fronts, from AI’s decision-making capabilities to providing users with confidence that their personal data is protected against cyber attacks. As companies and governments continue to invest in cybersecurity, AI will play an even more important role in helping identify and respond to threats more effectively.