A new access control system featuring electronic identification, authentication, and biometric recognition will be deployed on Metro Line 2A (Cat Linh–Ha Dong) from November 18, according to operator Hanoi Railways Company Limited (Hanoi Metro).
The upgraded system is expected to enhance passenger safety, reduce operational risks, improve convenience, and support the development of a modern, smart public transport network for the capital.
Under the new system, passengers purchasing single-ride tickets can use the Hanoi Metro App on their smartphones to buy tickets and receive a QR code for gate access. Those without smartphones can buy tickets at station counters and receive a QR code sticker valid for a single entry through the gate. For passengers aged 60 and above eligible for free rides under the city’s policy, they can either use their chip-based Citizen ID cards to pass through the gate or download the Hanoi Metro App and complete the identification process to receive free digital tickets.
Passengers currently using pilot electronic tickets issued by the city's Traffic Management and Operation Center are advised to visit ticket counters for assistance.
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