According to the Center for Strategic and International Studies (CSIS) in the US, Vietnam is gradually becoming a digital power in Southeast Asia, and is also one of two countries posting the fastest growth in e-commerce in the region, joining the Philippines, according to Google-Temasek-Bain. This has created a shortage of human resources and put pressure on recruitment activities.
Human resources development is a major pillar of Vietnam’s e-commerce development plan. On September 7, for the first time, a network of e-commerce training institutions was established in the country to promote the development of high-quality human resources and meet rising needs. Only 30 per cent of existing human resources at e-commerce companies are formally trained.
According to a survey by Manpower Group Vietnam, 57 per cent of enterprises face difficulties in recruiting high-quality human resources. The Ministry of Labor, Invalids and Social Affairs (MoLISA) has said that compared to other countries in the region and the world, Vietnam has a low percentage of trained workers, at just 26.2 per cent.
According to Minister of Labor, Invalids and Social Affairs Dao Ngoc Dung, Vietnam’s labor market is experiencing a partial imbalance in supply and demand as well as uneven development due to an excess of under-qualified and low-skilled workers and a shortage of high-quality human resources. If the latter is not improved, Vietnam will gradually lose its appeal among foreign investors.