According to the Center for Strategic and International Studies (CSIS) in the US, Vietnam is gradually becoming a digital power in Southeast Asia, and is also one of two countries posting the fastest growth in e-commerce in the region, joining the Philippines, according to Google-Temasek-Bain. This has created a shortage of human resources and put pressure on recruitment activities.
Human resources development is a major pillar of Vietnam’s e-commerce development plan. On September 7, for the first time, a network of e-commerce training institutions was established in the country to promote the development of high-quality human resources and meet rising needs. Only 30 per cent of existing human resources at e-commerce companies are formally trained.
According to a survey by Manpower Group Vietnam, 57 per cent of enterprises face difficulties in recruiting high-quality human resources. The Ministry of Labor, Invalids and Social Affairs (MoLISA) has said that compared to other countries in the region and the world, Vietnam has a low percentage of trained workers, at just 26.2 per cent.
According to Minister of Labor, Invalids and Social Affairs Dao Ngoc Dung, Vietnam’s labor market is experiencing a partial imbalance in supply and demand as well as uneven development due to an excess of under-qualified and low-skilled workers and a shortage of high-quality human resources. If the latter is not improved, Vietnam will gradually lose its appeal among foreign investors.
Recruitment consultants the Navigos Group has said that the focus of banks on digital transformation and automation had led to an increase in demand for staff in information technology (IT), other technology, and data, etc. Vacancies are proving difficult to fill, however, and much investment is needed due to the competitive nature of the market.
On July 22, when receiving Mr. Maeda Tadashi, Chairman of the Board of Directors at the Japan Bank for International Cooperation (JBIC), Prime Minister Pham Minh Chinh asked for the bank’s support in terms of capital, technology, human resources, and governance for Vietnam to develop its energy conversion industry. Mr. Tadashi affirmed that Vietnam is one of two key partners of Japan in ASEAN in terms of implementing climate change response strategies.
Human resources must meet international standards if Vietnam hopes to raise the bar in its tourism industry. A number of large enterprises in the country have stepped up cooperation with international corporations on personnel training. In particular, Nova Service is developing Nova College in Ho Chi Minh City, with the goal of becoming the leading college-level training institution in Vietnam for the hospitality industry.