The People's Committee of Da Nang, in collaboration with the Vietnam Bank for Agriculture and Rural Development (Agribank), on June 19 launched a pilot model of Smart Kiosks and a digital document authentication and certification system, known as Digital Public Service Stations.
The initiative, which is being piloted at 11 locations across the city, applies artificial intelligence (AI) and advanced intelligent recognition technologies to streamline administrative procedures and improve public services in the central city.
Through the self-service kiosks, residents can quickly and conveniently submit requests for certified digital copies of official documents. The system automatically scans original documents, verifies their authenticity and validity, and transfers the information to authorized officials for processing and issuance of legally recognized electronic copies.
According to city authorities, the new platform is expected to reduce administrative workloads, allowing public servants to focus on more specialized tasks while improving processing efficiency and service quality.
As the pilot program progresses, Da Nang plans to further refine and expand the system, aiming to create a more modern, efficient and citizen-centric public administration ecosystem while advancing the development of a sustainable digital society.
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