AI is no longer just a standalone support tool; it is becoming the new "operational infrastructure" for businesses—ranging from customer care and marketing to experience optimization.
The target is part of the national strategy for innovative startups, which seeks to foster a widespread wave of entrepreneurship across society, driven by science, technology and digital transformation.
Party General Secretary To Lam asked for measures to tackle obstacles that hinder the development of science and technology, innovation and digital transformation:
Instead of having to queue or wait on the phone, citizens can quickly look up procedures via chatbot, AI hotline, or interact directly with kiosks or robots.
The planning sets the goal of forming large, high-quality, and high-level education centers associated with scientific research, technology development, and innovation in four centrally-run cities.
In 2024, Vietnam continues to maintain a growth rate of 18-25% year-on-year, ranking among the top 10 countries with the highest e-commerce growth rates globally.